Brief Discussion
Brief Discussion
Maintenance & Support
Maintenance & Support
Maintenance & Support
Outcomes
Fewer incidents and faster recovery
Stable performance under load
Predictable release cadence and clear SLAs
Proactive monitoring, alerts, uptime checks Security patches and dependency updates Bug triage & hotfixes with changelogs Backups, restore tests, disaster-recovery plan Minor UX/content tweaks & housekeeping Monthly health report and roadmap suggestions
What’s Included
Process
Kickoff Audit: Infra, codebase, security posture.
Stabilize: Patch, optimize, document runbooks.
Operate: Monitor, fix, and ship monthly updates.
Improve: Quarterly review and roadmap adjustments.
Tools
Monitoring & APM: Grafana + Prometheus, New Relic, Datadog, Sentry, Elastic APM
Logging: Loki, ELK Stack (Elasticsearch/Kibana/Logstash), CloudWatch, Stackdriver
Uptime/Alerts: UptimeRobot, Better Stack, Pingdom, PagerDuty, Opsgenie
Security & Patching: Dependabot/Renovate, OWASP ZAP, Snyk, Clair/Trivy (containers)
Infra & Backups: AWS (EC2/RDS/S3), GCP, Azure, Cloudflare, Rclone, Velero
CI/CD & QA: GitHub Actions, GitLab CI, CircleCI, Playwright/Cypress, k6
Runbooks & Docs: Confluence, Notion, MkDocs
Engagement Models
Essential: Monitoring, patches, monthly report.
Plus: +Bug SLAs, minor features, performance tuning.
Premium: +24/7 on-call, advanced security, DR tests.